Example Content of Violence & Aggression programme

Day 1 (9.30-5.00)

Promoting a culture of Personal Safety within your workplace – setting the standards of Personal Safety and defining Violence and Aggression at Work.
Overview of the potential risks – comparing different industry statistics and risk profiles.
Exploring the factors that may increase the potential for aggression/violence.
Exploring the Legal requirements – the employers and employees responsibilities. Specifically looking at how Health and Safety legislation relates to Personal Safety and the management systems that can be implemented to meet the requirements.
Introducing and using a risk assessment tool to assist in identifying, prioritising and managing Personal Safety risks within your organisation.
Understanding the role of Policies and Procedures – using examples of good practice to assist in making any measures effective.

Day 2 (9.30-4.30)

Achieving staff and management buy in at the early stage – ideas on how to achieve this.
Exploring control measures – ARC Appropriate, Realistic, Cost Effective. Including best practice ideas for controlling the risks: in the working environment, when working in the community, lone working, travelling, entering other people’s homes.
Exploring Tracing Systems – ‘Buddying’ through to technology including looking at new guidelines for lone worker systems. Guidance on evaluating your needs and deciding on appropriate solutions.
Best Practice for capturing and communicating information on potential aggressive clients/service users – looking at the Data Protection Act and its implications.
Effective training – understanding the process for procuring or evaluating potential training which will be valuable and effective.
Achieving and measuring long term success – how to gain continued staff commitment and ensure your policies procedures, training etc are effective and keeping Personal Safety on the agenda.

If you wish to discuss the Violence & Aggression: Managing the Risks in your Organisation programme, please email training@suzylamplugh.org or call 020 7091 0014