Location: A blended model, with office working in London SE11 and home working

Hours: 35 hours per week

Type of contract: Fixed term until March 2025

Start date: ASAP

Salary: Up to £36,000 full-time (based upon experience)

Reports to: Head of Operations (see organisational chart further down)

Closing Date: 1st September 2022 (please note, we reserve the right to commence interviews prior to this closing date).

Please note we are looking for more than one post holder due to wider growth across the Suzy Lamplugh Trust.


Benefits of working for the Suzy Lamplugh Trust

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

  • Competitive salary
  • Clinical supervision
  • Occupational sick pay (following a successful probationary period)


Introduction from our CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.

Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.

We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.

Good luck’’



How to apply

The information you provide to us in your application form will determine if you are invited for an interview.

The application process will require you to complete various sections of the application form. It is important that you complete all sections.

The job description indicates the main duties and responsibilities.

The person specification outlines the skills, knowledge, experience, and qualifications (where required) for the job. In addition to this we are looking for people who can demonstrate a good awareness of both stalking and the work of the Suzy Lamplugh Trust in your application.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification. Please provide evidenced examples how your skills and experience are relevant to the job you are applying for and how and where you have used them. This can be from your present or previous jobs and can also include experience obtained in voluntary work, leisure interests and other hobbies.

Please send your CV and covering letter to [email protected]

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.



Duties and responsibilities:

To be responsible for the day to day operational delivery of the stalking support service offered by Suzy Lamplugh Trust, working closely with other members of the operations team. 

This role has a particular focus on victims and includes supporting the trauma-led advocacy support provided by the trust, project management of new and the current service provision of the London arm of the service. The post holder will undertake awareness raising and develop referral pathways with other agencies.

The role includes line management of stalking advocates, identifying training needs and carrying out monthly case management sessions. They will also support the development of reporting and evaluation of the stalking service as required.

  1. To ensure all service responsibilities are met, within the agreed budget.
  2. To ensure robust project management including budget management of services and support the further development of trauma-led advocacy support. 
  3. To represent the Helpline and Advocacy service with external partners and senior stakeholders, actively engaging in policy forums.
  4. To establish and develop relationships with other agencies throughout London and nationally to facilitate effective two-way signposting or referral to ensure victims get the best help available.
  5. To support the development and update of multi-media materials providing stalking guidance and marketing of the Helpline and advocacy services.
  6. To provide operational management for the stalking service, including;
    1. Ensuring application of robust client risk assessment and risk management plan with regular reviews of risk thresholds
    2. Supervising staff in ensuring accurate advice, robust safety plans and safeguarding carried out, including in relation to children and vulnerable adults
    3. Ensuring that systems and structures are in place to ensure that our service is appropriate and safe
    4. Ensuring consistent use of the case management system to ensure accurate recording of casework
    5. Managing exit strategies with clients including onward referrals
    6. Ensuring that the service is regularly and thoroughly evaluated.
  7. To provide line management and casework supervision to Stalking Advocates.
  8. To ensure that the Helpline responds as quickly and efficiently as possible to requests for help, which may come via email, telephone or online form, giving appropriate guidance to victims.
  9. To ensure email contacts are appropriately triaged for response.
  10. To take responsibility for accurate and safe record keeping using our bespoke client database, in accordance with GDPR and other relevant internal policies or external requirements.
  11. To provide regular, accurate and insightful written reports on statistical data regarding service usage and performance, trends, and specific issues raised by those seeking advice.
  12. To lead on service reports to funders, in conjunction with the Head of Operations, other Operations Managers and the Head of Finance.
  13. To support on bid writing in conjunction with Head of Operations, other Operations Managers and the Head of Finance
  14. To support colleagues to develop policy lines and training materials on issues related to stalking and harassment and to deliver stalking training as required.
  15. To work within the employment policies and procedures of Suzy Lamplugh Trust at all times.
  16. To attend supervision, team meetings and appraisals as appropriate
  17. To carry out any other duties as set by the Trust



(‘s’ denotes shortlisting criteria which must be addressed in covering letter)


  • Substantial experience of working with people affected by gendered abuse (s)
  • Substantial experience of delivering a telephone helpline or information service(s)
  • Demonstrable experience of managing staff, including setting and meeting clear goals and taking mitigating action to keep people and projects on track (s)
  • Experience of working with volunteers (s)
  • Experience of policy development
  • Experience of writing robust statistical reports and briefings (s)
  • Experience of working with issues of personal safety and/or stalking and harassment
  • Substantial experience of project and budget management (s)

Knowledge and skills

  • A robust knowledge and understanding of the criminal and civil justice systems, housing, welfare and policy relating to domestic, sexual or other gender-based violence (s)
  • A robust knowledge of the practical, emotional, social and economic issues facing people affected by domestic, sexual or other gender-based violence (s)
  • Robust understanding of risk assessment, risk management and safety planning (s)
  • Knowledge of safeguarding (adults and children) and an ability to support others in responding appropriately to safeguarding concerns (s)
  • Proven decision making and advocacy skills
  • Excellent communication skills, both verbal and written
  • Excellent listening skills
  • Good IT skills including Microsoft Word and Excel
  • Ability to maintain confidentiality and work in a non-judgmental manner
  • Ability to work independently and as part of a team
  • An understanding of the importance of maintaining clear boundaries in service delivery
  • Ability to organise own workload, set own priorities and adopt a problem-solving approach to work in order to meet deadlines

Personal Attributes

  • The desire to lead a team, building resilience and growth
  • A commitment to the continuous development and recognition of a service of excellence on behalf of a leading organisation within the field of stalking
  • Able to use own initiative
  • Calmness and confidence to influence external stakeholders, whether collectively or individually, e.g. when advocating on behalf of service users
  • Enthusiasm for collaboration with partners, both internal and external, to maximise the opportunities for Suzy Lamplugh Trust and the National Stalking Helpline to deliver winning campaigns or fundraising bids
  • Good attention to detail
  • Reliable and resilient
  • Willingness to work within the policies and procedures of Suzy Lamplugh Trust
  • Commitment to the work of Suzy Lamplugh Trust