About us Join the team Data Management Officer Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking? Do you have resilience & flexibility meet to the likely demands this role brings? If yes, then read on. Location: A blended model, with office working in London SE11 and home working Hours: 28 hours per week Type of contract: Fixed term until March 2025 Start date: ASAP Salary: £25,250 to £28,179 per annum pro rata, depending on experience Reports to: London Stalking Support Service Manager Closing Date: We will be reviewing applications as they come in and we will close the vacancy once a suitable candidate is identified. DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK. About Suzy Lamplugh Trust: The post of Stalking Advocate represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking. The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives. You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does. Don’t just take our word for it Winner - Personal Safety Charity of the Year Award 2020 Winner - Charitable Impact Excellence Award 2020 Winner - Campaigning for Change Award 2019 Winner - Contribution to Sector Development Award 2019 Winner - Collaboration (Integration) Award 2019 Finalist - Charity of the Year 2019 Runner up - Helpline of the Year 2017 Our impact In 2021/22 alone we have contributed to: Police, Crime, Sentencing and Court Bill Domestic Abuse Act Taxis and Private Hire Vehicles (Safeguarding and Road Safety) Online Safety Bill Victims Bill National Government Violence Against Women and Girls Strategy Amendment to section 76 of the Serious Crime Act 2015 though the Domestic Abuse Bill Rail Delivery Group Supporting the campaign led by Our Streets Now and Plan International UK to have a standalone law on public harassment This role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, holding decision makers to account, spreading good will and enjoying the resulting feel-good factor. We work hard so our beneficiaries sleep better at night, so families can reunite at the end of the working day, and so that victims of harassment and stalking are given the chance to regain control of their situations. Together, for you and with you, we are the Suzy Lamplugh Trust. Company Benefits: Hybrid working Commitment to training and development Workplace pension scheme Staff social events Free tea and coffee in the office Overall purpose of role: The primary objective is to oversee the successful upgrade of our current contact database, including potential migration to another platform. To assist in ensuring a smooth transition, the role holder will also be responsible for the development and delivery of a program of workshops relating to utilising the database for recording, monitoring and evaluation, and measuring impact, as well as answering queries from staff relating to the database system and advising on best course of action. The role holder must ensure the maintaining of clear and adequate records of work and producing reports on work programmes and activities as required. Following the initial upgrade of our data collection systems the role holder will continue to ensure that all required data is collectable and reportable in line with the needs of our funders, whilst supporting the service managers in the collation of this. JOB DESCRIPTION Duties and responsibilities: Oversee the upgrade of the current contact database system, ensuring successful transfer of any data and meeting of reporting needs Answer enquiries from within the organisation about using the upgraded system and advise on best course of action Ensure the maintaining of clear and adequate records of work done and produce reports on work programmes and activities as required Contribute to team meetings and organisational priorities Deliver workshops on the upgraded database system, its forms and its processes and on using it for monitoring and evaluation and to demonstrate impact Carry out administrative tasks necessary to comply with the job description Abide by organisational policies, codes of conduct and practice, and work within a framework of equal opportunities and anti-discriminatory practice Be flexible within the broad remit of the post PERSON SPECIFICATION (‘s’ denotes shortlisting criteria which must be addressed in covering letter) EXPERIENCE Essential Experience working with CRM systems Experience of using data for reporting Desirable Experience of working in the VAWG sector KNOWLEDGE & SKILLS Essential: Knowledge and understanding of how organisations can utilise contact management systems to collect, analyse and use data. Knowledge of data protection and confidentiality issues in relation to databases and case management systems. Knowledge of monitoring and evaluation systems and tools and how to develop and integrate them into organisations Ability to provide training and support, ideally on the use of case management systems and around research, monitoring and evaluation Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages. Excellent verbal and written communication skills, Organisational skills, a keen eye for detail and the ability to work to a high standard of accuracy Desirable Understanding of and sensitivity to the issues relating to stalking and domestic abuse, including the nature of abuse and its impact on women and children and the intersectional barriers they face. PERSONAL ATTRIBUTES Ability to manage and prioritise workload Calm and confident Good attention to detail Ability and interest in developing a service Proactive self-starter with a desire to develop all areas of the role Empathy with issues relating to stalking Ability to maintain boundaries Willing to work within the policies and procedures of Suzy Lamplugh Trust, including equality and diversity Commitment to the work of Suzy Lamplugh Trust Benefits of working for the Suzy Lamplugh Trust The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development. Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust. We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full. To this end we offer all our employees a good benefits package including: Competitive salary Clinical supervision Occupational sick pay (following a successful probationary period) Introduction from our CEO “The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK. The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want. Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies. We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service. We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety. Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support. Good luck’’ SUKY BHAKER, CEO OF SUZY LAMPLUGH TRUST How to apply The information you provide to us in your application form will determine if you are invited for an interview. The application process will require you to complete various sections of the application form. It is important that you complete all sections. The job description indicates the main duties and responsibilities. The person specification outlines the skills, knowledge, experience, and qualifications (where required) for the job. In addition to this we are looking for people who can demonstrate a good awareness of both stalking and the work of the Suzy Lamplugh Trust in your application. Applications without a covering letter will not be considered as this is an important part of the process. Shortlisting for interview uses the covering letter alongside the job description and person specification. Please provide evidenced examples how your skills and experience are relevant to the job you are applying for and how and where you have used them. This can be from your present or previous jobs and can also include experience obtained in voluntary work, leisure interests and other hobbies. Please send your CV and covering letter to [email protected] If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.