Suzy Lamplugh Trust has run the National Stalking Helpline since its launch in 2010. Since that time, the helpline has supported over 14,000 victims of stalking.

The helpline is currently in the second year of a three-year project to expand the depth and reach of the service. Having started life as the only national helpline for victims of stalking in the world, it has grown from being staffed by just one person to requiring a team of eight staff (some fulltime, some part time) and ten volunteers.

We are looking for an ambitious manager for the helpline to lead the team to achieve its toughest target yet: supporting 4,525 victims of stalking by phone and email and a further 80 through sustained advocacy and casework. The helpline manager will also need to represent the Trust and the helpline externally, with representatives of the police and CPS and to build partnerships with other services for victims of stalking.

You will have a background in delivering helplines or phone-based advice on behalf of advocacy services, gained in the violence against women and girls sector. You will have a firm grasp of safe practice including safeguarding of children and management of risk for people experience violence and abuse.

As well as robust knowledge of good practice in service delivery, we will need you to be a proven leader who can demonstrate a track record in:

  • working with victims affected by domestic, sexual or other gender based violence,
  • maximising the potential of teams and services,
  • setting and meeting clear goals for yourself and others, and taking mitigating action to keep people and projects on track
  • building the reputation of a service or organisation with stakeholders to ensure that its impact and significance is recognised and strong partnerships established
  • effectively representing a service or organisation externally, for example in the press or at multi-agency meetings, commanding the attention and support of others
  • collaborating with colleagues to produce winning campaigns or fundraising bids

Download full job description and person specifation 

Download Diversity Monitoring Form 

To apply for this position, please submit your CV and covering letter of no more than 2 pages of A4, showing how you meet the shortlisting criteria, along with our diversity monitoring form, to: by 5pm on 3rd April 2017. Interviews will be held on Thursday 13th April.