Location: Office-based role, Vauxhall SE11 5RR

Hours: Two and half days or 17.5 hours per week.

Type of contract: Permanent.

Start date: Immediate.

Salary: £9,600

Reports to: Head of Business Development and Partnerships.

Closing Date: We will be reviewing applications as they come in and we will close the vacancy once a suitable candidate has been identified.

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK.

 

ABOUT SUZY LAMPLUGH TRUST

The post of Office Administrator represents a unique opportunity for a highly organised, pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 60,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.

 

DON’T JUST TAKE OUR WORD FOR IT…

  • Winner - Personal Safety Charity of the Year Award 2020
  • Winner - Charitable Impact Excellence Award 2020
  • Winner - Campaigning for Change Award 2019
  • Winner - Contribution to Sector Development Award 2019
  • Winner - Collaboration (Integration) Award 2019
  • Finalist - Charity of the Year 2019

 

COMPANY BENEFITS

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the Trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

  • Competitive salary
  • Generous leave and time off policy
  • Commitment to the ongoing training and development of staff
  • Workplace pension scheme
  • Staff social events

 

THE OVERALL PURPOSE OF ROLE

An exciting opportunity has arisen for a proactive administrative officer to join the UK’s pioneering personal safety charity and leading stalking authority to support the Commercial and Fundraising team.

You will support horizon scanning and Google-searches for commercial and fundraising opportunities, maintain the fundraising and sales database (Salesforce), schedule and monitor reporting deadlines, and develop and maintain positive relationships across different teams to ensure deadlines are met effectively.

A natural multi-tasker, you will have the flexibility to manage a varied workload, work across different teams, juggling responsibility for meeting deadlines, while supporting delivery of online or offline events. With attention to detail and excellent written and verbal presentation, you will also have the skills to support posting of social media content, as well as monitor the Trust’s social media platforms for specific activities.

 

JOB DESCRIPTION

DUTIES AND RESPONSIBILITIES:

  • Provide general administrative support to the commercial/fundraising team, including call handling, meetings, and appointments, coordinating internal and external events through Teams or Zoom, dealing with Trustee communications, and other general support as and when needed.
  • Undertake data reconciliation processes with the Finance team on weekly basis to ensure invoicing is accurate, timely, and the Client Relationship Management database and Finance systems remain aligned.
  • Post completion of probationary period, undertake a maintenance exercise to organise Microsoft SharePoint in collaboration with all teams.
  • Where required, undertake research to support colleagues in the development of effective bids and applications for funds to support the work of the Trust.
  • Collaborate with internal colleagues and partner agencies to ensure correct data is captured on funded activities, CRM is updated, and thank-you letters are sent.
  • Maintain accurate and detailed records for sales, fundraising, finance, and policy accounts on the Trust CRM data base.
  • Co-ordinate and maintain the current database with accurate up to date information for forecasting and reporting purposes and assist in building a new database of opt-in subscribers where needed.
  • Support account management and social media activities where required.
  • Support website updates and provide back-office admin support to training consultants in live training sessions.

PERSON SPECIFICATION

(‘S’ denotes shortlisting criteria which must be addressed in your cover letter)

  • Strong communication skills, both written and oral (S)
  • Open, friendly manner, especially on the telephone (S)
  • Drive and the ability to organize own workload, working to set priorities and adopt a problem-solving approach to the work in order to meet deadlines (S)
  • Ability to plan and deliver a task to agreed deadline (S)
  • Tenacity to undertake and deliver a repetitive task (S)
  • Competent IT and MS Office skills, in particular using Word, Excel and PPT knowledge, as well as organisation skills (S)
  • Ability to work effectively and smoothly across all teams and functions (S)

 

EXPERIENCE

  • Experience of 3+ years in administrative support.
  • Experience of sales or customer service – (desirable)
  • Experience of using Salesforce – (desirable)
  • Use of Microsoft packages and databases – (S)
  • Experience of working in an office environment – (S)
  • Experience of fundraising support – (desirable)
  • Experience of handling telephone enquiries – (desirable)

 

IT SKILLS

  • Ability to use MS Word, Outlook, PowerPoint, and Excel.

 
PERSONAL ATTRIBUTES

  • Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of the Trust in all their work
  • Self- motivated
  • Responsible and trustworthy
  • Logical
  • Adaptive
  • Team player

 

INTRODUCTION FROM OUR CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 36-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.
We pride ourselves on our innovative ground-breaking research, campaigns, and projects. By working at the Suzy Lamplugh Trust, you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment, and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education, and support."

SUKY BHAKER, CEO OF SUZY LAMPLUGH TRUST

 

 
HOW TO APPLY

Suzy Lamplugh Trust is an equal opportunity employer and values diversity. The information you provide to us in your application will determine if you are invited for an interview.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification.

Please send your CV and a cover letter to [email protected]. All CVs without a cover letter will be automatically rejected. You can add your cover letter to the beginning or end of your CV if you wish.
If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.