Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?

Do you have the resilience & flexibility to meet the demands this role brings?

If yes, then read on.


Job Title: Sessional Helpline Advisor

Location: London. Remote working will also be considered (expectation to attend the office at least once every 6 weeks)

Hours: Full/part time, no fixed hours 

Reports To: Senior Stalking Advocate and Helpline Manager  

Contract: Sessional, Casual Work Agreement

Salary£10 per hour during training (approx. 6 weeks) increasing to £14.21 per hour on successful completion of training

Closing date: Interviews will be scheduled as applications are received.


Please send your CV and covering letter to [email protected]   

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK.   

If you do not receive a response within 3 weeks, please assume that on this occasion your application has not been successful. 


About Suzy Lamplugh Trust

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.  

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does. 

Don’t just take our word for it…  

  • Winner - Personal Safety Charity of the Year Award 2020 
  • Winner - Charitable Impact Excellence Award 2020 
  • Winner - Campaigning for Change Award 2019 
  • Winner - Contribution to Sector Development Award 2019 
  • Winner - Collaboration (Integration) Award 2019 
  • Finalist - Charity of the Year 2019 
  • Runner up - Helpline of the Year 2017 


This role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, holding decision makers to account, spreading good will and enjoying the resulting feel-good factor. We work hard so our beneficiaries sleep better at night, so families can reunite at the end of the working day, and so that victims of harassment and stalking are given the chance to regain control of their situations.  

Together, for you and with you, we are the Suzy Lamplugh Trust. 


Overall purpose of role:  

To provide guidance and information, by telephone and email, to those affected by stalking. 


Job Description

Duties and Responsibilities: 

  • To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone/voicemail, giving appropriate guidance to victims of stalking 
  • To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation  
  • With the consent of service users, liaise with the police and other appropriate agencies to help the caller achieve a positive outcome in their case 
  • To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate 
  • To keep professional and accurate records for each client 
  • To ensure safeguarding issues are addressed robustly and swiftly in line with Trust policies
  • To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses 
  • To assist volunteers with complex helpline enquiries  
  • To work at all times within the policies and procedures of Suzy Lamplugh Trust 



Skills, Knowledge and Experience 

  • Experience of working with people experiencing stalking or domestic abuse 
  • Experience in delivering a telephone helpline or advice service 
  • Excellent communication skills, both verbal and written 
  • Excellent listening skills 
  • A thorough understanding of risk assessment and safety planning in stalking or domestic abuse 
  • Good IT skills, including Microsoft Word, Excel, and experience using databases 
  • Ability to understand and interpret legislation in order to guide clients 
  • Ability to recognise and act upon safeguarding concerns 
  • Ability to maintain confidentiality and work in a non-judgmental manner 
  • Ability to reflect on and develop own professional practice 
  • Ability to work independently and as part of a team 
  • Ability to interact and network with stakeholders  


Personal Attributes 

  • Able to manage and prioritise workload 
  • Calm and confident 
  • Good attention to detail 
  • Proactive self-starter with a desire to develop all areas of the role 
  • Empathy with issues relating to personal safety and stalking and harassment 
  • Ability to maintain professional boundaries  
  • Willing to work within the policies and procedures of Suzy Lamplugh Trust  
  • Commitment to the work of Suzy Lamplugh Trust 



Introduction from our CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.

Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.

We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.

Good luck’’





How to apply

Suzy Lamplugh Trust is an equal opportunity employer and values diversity. 

The information you provide to us in your application will determine if you are invited for an interview.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification. 


Please send your CV and covering letter to [email protected] 

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.