Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?

Do you have resilience & flexibility meet to the likely demands this role brings?

If yes, then read on.

Location:  A blended model, with office working in London SE11 and home working

Hours: 35 hours per week                                            

Type of contract: Fixed term until March 2025

Start date: ASAP

Salary: £25,250 to £28,179 per annum, depending on experience (Please note we are looking for more than one post)

Reports to: National Stalking Helpline and Advocacy Service Manager

Closing Date: We will be reviewing applications as they come in and we will close the vacancy once a suitable candidate is identified.

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK.

Please send your CV and covering letter to [email protected] 


About Suzy Lamplugh Trust:

The post of Stalking Advocate represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has

campaigned heavily and played a pivotal role to drive changes in the law, has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.


Don’t just take our word for it…

  • Winner - Personal Safety Charity of the Year Award 2020
  • Winner - Charitable Impact Excellence Award 2020
  • Winner - Campaigning for Change Award 2019
  • Winner - Contribution to Sector Development Award 2019
  • Winner - Collaboration (Integration) Award 2019
  • Finalist - Charity of the Year 2019
  • Runner up - Helpline of the Year 2017


This role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, holding decision makers to account, spreading good will and enjoying the resulting feel-good factor. We work hard so our beneficiaries sleep better at night, so families can reunite at the end of the working day, and so that victims of harassment and stalking are given the chance to regain control of their situations.

Together, for you and with you, we are the Suzy Lamplugh Trust.


Company Benefits:

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

  • Competitive salary
  • Clinical supervision
  • Generous leave and time off policy
  • Occupational sick pay (following a successful probation period)
  • Hybrid working
  • Commitment to the ongoing training and professional development of staff
  • Workplace pension scheme
  • Staff social events


Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

  • To give guidance and information by telephone, email and face to face to those affected by stalking.
  • To provide support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
  • To provide support and guidance to volunteers where necessary.
  • To support the Stalking Support Team Leader and Helpline Manager where required.



Duties and responsibilities:
Service Delivery
  • To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone, giving appropriate guidance to victims of stalking
  • To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation
  • To provide expert support to victims of stalking - including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies
  • To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures
  • To keep and maintain accurate and confidential records of all work undertaken
  • To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate.
  • To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.
  • To support the training of sessional staff and helpline volunteers as required
  • To assist volunteers with complex helpline enquiries as required
  • To attend supervision meetings and appraisals.
  • To attend case management and training sessions for staff and actively contribute to these meetings.
  • To attend and participate in team meetings and strategic away days.
  • To deliver training on stalking and/or personal safety as required.
  • To undertake any other appropriate duties as requested by the Helpline Manager or Stalking Support Team Leader.
  • To work at all times within the policies and procedures of Suzy Lamplugh Trust.



(‘s’ denotes shortlisting criteria which must be addressed in covering letter)


  • Experience of working with people affected by gender-based violence, including risk assessment and safety planning (s)
  • Experience of managing own case load, working under pressure and prioritising workload (s)
  • Excellent communication skills, both verbal and written
  • Good negotiation, advocacy and interpersonal skills, at all levels
  • Good IT skills, including Microsoft Word, Excel, and experience using databases
  • Ability to maintain confidentiality and work in a non-judgmental manner
  • Ability to reflect on and develop own professional practice
  • Ability to work independently and as part of a team
  • Crisis management skills
  • Ability to interact and network with a range of stakeholders
  • Experience of working with people affected by stalking, including risk assessment and safety planning
  • Ability to identify and share best practice


Knowledge and Understanding

  • A working knowledge of the criminal and civil justice system, housing, welfare and policy relating to stalking and other forms of gender-based violence (s)
  • A comprehensive understanding of risk assessment, risk management and safety planning in stalking and other forms of gender-based violence
  • A sound working knowledge of the practical, emotional, social and economic issues facing people affected by stalking and other forms of gender-based violence (s)
  • Knowledge of Safeguarding (adults and children) (s)
  • Detailed knowledge of typologies of stalkers, their motivation, and how this affects risk



  • A formal qualification in gender-based violence advocacy – such as an IDVA or ISAC qualification
Personal Attributes
  • Ability to manage and prioritise workload
  • Calm and confident
  • Good attention to detail
  • Ability and interest in developing a service
  • Proactive self-starter with a desire to develop all areas of the role
  • Empathy with issues relating to stalking
  • Ability to maintain boundaries
  • Willing to work within the policies and procedures of Suzy Lamplugh Trust, including equality and diversity
  • Commitment to the work of Suzy Lamplugh Trust



Introduction from our CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.

Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.

We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.

Good luck’’





How to apply

Suzy Lamplugh Trust is an equal opportunity employer and values diversity. 

The information you provide to us in your application will determine if you are invited for an interview.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification. 


Please send your CV and covering letter to [email protected] 

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.