Location:  London, SE11  


Hours: 35 hours per week 

Part-time working (3 days per week, with pro-rata salary) will be considered for this role. 


Type of contract: Fixed Term Contract until March 2022 


Salary: £25,000 to £27,900 per annum, depending on experience 


Reports to: Stalking Support Team Leader 


Closing Date:  31 March 2020 (please note, we reserve the right to commence interviews prior to this closing date). 


Please send CV and covering letter to [email protected]  Applications without a covering letter will not be considered. 


If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful. 



Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people, education and campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.   Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies. 


Overall purpose of role:  

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.  

  • To give guidance and information by telephone, email and face to face to those affected by stalking.  
  • To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.   
  • To provide support and guidance to volunteers where necessary.  
  • To support the Stalking Support Team Leader and Helpline Manager where required. 

Stalking Advocates will have the opportunity to be considered to participate in intensive training on trauma-informed advocacy support as a prerequisite for developing into a new role as a Specialist Stalking Psychological Advocate. Selection for this training programme is expected to take place mid-2020 and will be open to people who have had no previous experience of therapy but who are open to doing personal work in a group setting. 





Duties and responsibilities:  

Service Delivery  

  1. To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone, giving appropriate guidance to victims of stalking 
  2. To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation 
  3. To manage a caseload and provide expert advocacy support to victims of stalking - including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies 
  4. To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures 
  5. To keep and maintain accurate and confidential records of all work undertaken 
  6. To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate. 
  7. To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses. 
  8. To support the training of sessional staff and helpline volunteers as required
  9. To assist volunteers with complex helpline enquiries as required


  1. To attend supervision meetings and appraisals. 
  2. To attend case management and training sessions for staff and actively contribute to these meetings.  
  3. To attend and participate in team meetings and strategic away days. 
  4. To deliver training on stalking and/or personal safety as required. 
  5. To undertake any other appropriate duties as requested by the Helpline Manager or Stalking Support Team Leader. 
  6. To work at all times within the policies and procedures of Suzy Lamplugh Trust.



(‘s’ denotes shortlisting criteria which must be addressed in covering letter) 



  • Experience of working with vulnerable and socially excluded people affected by gender-based violence, including risk assessment and safety planning (s) 
  • Experience of managing own case load, working under pressure and prioritising workload (s) 
  • Excellent communication skills, both verbal and written 
  • Good negotiation, advocacy and interpersonal skills, at all levels 
  • Good IT skills, including Microsoft Word, Excel, and experience using databases 
  • Ability to maintain confidentiality and work in a non-judgmental manner 
  • Ability to reflect on and develop own professional practice  
  • Ability to work independently and as part of a team 
  • Crisis management skills 
  • Ability to interact and network with a range of stakeholders 
  • Commitment to self care 


  • Experience of working with people affected by stalking, including risk assessment and safety planning 
  • Experience of working with people affected by psychological trauma 
  • Experience of counselling or therapy 
  • Ability to identify and share best practice 


Knowledge and Understanding 


  • A working knowledge of the criminal and civil justice system, housing, welfare and policy relating to stalking and other forms of gender-based violence (s) 
  • A comprehensive understanding of risk assessment, risk management and safety planning in stalking and other forms of gender-based violence 
  • A sound working knowledge of the practical, emotional, social and economic issues facing people affected by stalking and other forms of gender-based violence (s) 
  • Knowledge of Safeguarding (adults and children) (s) 


  • Detailed knowledge of typologies of stalkers, their motivation, and how this affects risk 
  • Ability to demonstrate application of gender responsive and trauma focused approaches, holistic therapeutic responses and sensitivity to diversity  




  • A formal qualification in gender-based violence advocacy – such as an IDVA or ISAC qualification 
  • Training in therapeutic approaches such as CBT 


Personal Attributes 

  • Able to manage and prioritise workload 
  • Calm and confident 
  • Pays good attention to detail 
  • Able and interested in developing a service 
  • Proactive self-starter with a desire to develop all aspects of the role 
  • Empathic to people dealing with issues relating to stalking  
  • Able to set and maintain boundaries  
  • Willing to work within the policies and procedures of Suzy Lamplugh Trust, including equality and diversity 
  • Committed to the work of Suzy Lamplugh Trust 
  • Open to learning 
  • Willing to reflect on the impacts of work on personal life and of personal experiences on work