BRC de-escalation of aggression and abuse to retail staff animation The Suzy Lamplugh Trust & the British Retail Consortium have collaborated on this animation, to offer advice on de-escalating aggression and violence to retail staff (https://www.brc.org.uk/) For training and consultancy enquiries, contact [email protected] Suzy's Charter for Workplace Safety Personal Safety & Lone Working Full Day Course Manage Cookie Preferences