This bespoke course is delivered in house, and is designed to raise awareness of risks staff may face while lone working and give them the tools they need to minimise these risks. By the end of the course delegates will have a greater understanding of potential risks and feel more confident in managing their personal safety and conflict situations.

All our courses are tailored to your organisation. Our trainers use their wealth of knowledge and experience to ensure that the content is fully relevant and relatable to your work. 

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Topics we can cover as part of a full day include:

  • Lone working - the law and the responsibilities of both employer and employee
  • Risk assessment - identifying and assessing risk related to all aspects of lone working
  • Tracing systems - ensuring staff are traceable and procedures are put in place in case of emergency
  • Travelling safely - practical tips for relevant modes of transport
  • Home visits - best practice for safety while conducting home visits from leaving the office to leaving the visit
  • Understanding aggression - including recognising the early warning signs of aggression
  • Conflict management - including physical and verbal de-escalation and defusion techniques
  • Post incident support - reporting and the responsibility of employer and employee

This is not an exhaustive list so if there are other topics that you would like covered, get in contact to see whether we can deliver this for you.

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We train groups of up to 16 at at a time and we will travel to you to deliver this. We deliver training across the UK and Ireland.To find out more or to book in some training contact us at [email protected] or call the office on 020 7091 0014

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Testimonials:

“We’ve used Suzy Lamplugh Trust for over 10 years now and have found them to be exceptional. The training is always excellent, relevant and exactly what we need. The trainer really takes time and effort to tailor all training to the individuals present and their roles.

We’ve have the chance to input into the training so if a topic wasn’t initially going to be covered, we request it and it has always delivered to a very high standard, really great stuff ”  Octavia Housing

“Thank you for a very informative and engaging session...The team and myself learnt a lot and thoroughly enjoyed the training also.” Mount Anvil

“I felt that for me, the best part of the training was the conflict resolution. This is not just useful in a work environment, but in day-to-day life.” University for the Creative Arts