If you use the telephone service, you will get through to a Helpline advisor who will explain our confidentiality policy and ask for details about what has been happening to you so that they can provide guidance and information.  

Among other things, the Helpline advisor will probably ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline advisor will then give you information and advice that you may or may not decide to follow. If you have mentioned an issue that we do not feel we can accurately give information on, we may give you the details of another service to contact. 

If you contact the helpline via our online form, a Helpline Advisor will respond to you by email. We endeavor to respond to all online contact as soon as possible, but please be aware the demand for our service is very high. If you need advice quickly, we would suggest you call the helpline.