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  • What happens when I contact the helpline?
  1. National Stalking Helpline
  2. What happens when I contact the helpline?

What happens when I contact the helpline?

If you use the telephone service, you will get through to a Helpline advisor who will explain our confidentiality policy and ask for details about what has been happening to you so that they can provide guidance and information that is tailored to your personal situation.  

Among other things, the Helpline advisor will ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline advisor will then give you information and advice that is tailored to your situation and you can then decide what next steps you wish to take. If you have mentioned an issue that we do not feel we can accurately give information on, we may give you the details of another service to contact. 

If you contact the helpline via our online form, a Helpline Advisor will respond to you by email. We endeavor to respond to all online contact as soon as possible, but please be aware the demand for our service is very high. If you need advice quickly, we would suggest you call the helpline. 

 Below is the link to our What is Stalking Brochure.

What is Stalking Brochure

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If you are being stalked, Contact the Helpline

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Published: 15th August, 2019

Updated: 7th May, 2026

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Advice for victims of stalking

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We run The National Stalking Helpline; a free service offering advice for victims of stalking. To read more about the helpline, click here

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