If you use the telephone service, you will get through to a Helpline operator who will ask you for details about what has been happening to you so that they can provide guidance and information.

Among other things, the Helpline operator will probably ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline operator will then give you information and advice that you may or may not decide to follow. If you have mentioned an issue which we do not feel we can accurately give information on we may give you the details of another service to contact.