Contacting the Helpline

The Helpline is open 09:30 to 16:00 weekdays except for Wednesdays when it is open 13:00 to 16:00. The Helpline is not open on bank holidays. Any change to the opening times or important information will be updated on the website homepage. 

Please note the Helpline number is busy and you may not be able to get through straight away. If you are unable to get through, we ask that you complete the online form and contact us by email, so our advisers can review your query and get back to you. 


By Telephone 

You can call us during opening hours on 0808 802 0300 

Calls are free from all landline telephones and also from mobiles using the O2, Orange, T Mobile, Three (3), Virgin, and Vodafone networks. Calls will not be shown on BT landline bills. If you are using another telephone provider please enquire with them about whether 080880 numbers will appear on your phone bill. It is free of charge to call us. 


By Email 

To email the Helpline please complete this form