role overview

This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).  The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:

• Immediate advice, triage, safety planning via the helpline
• Ongoing advocacy, case maangement, and support navigating the criminal justice system

This model strengthens continuity of care and ensures consistent, victim-centred support across services.

duties and responsibilities: National advocate (.4) National helpline (.6)

• Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline.
• Answer incoming calls to the helpline and manage contacts in line with service standards.
• Helpline duties day/week/FTE with flexibility to meet demand/need
• Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning.
• Using the SASH, conduct follow on risk assessments to inform ongoing safety planning.
• Develop and maintain individualised advocacy plans for each client.
• Support clients to navigate the Criminal Justice System (CJS), civil and family courts.
• Liase with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support.
• Proactively research and build strong working relationships with support services and share best practice
• Advise and advocate on behalf of victims when their rights under the Victims' Code are not being met
• Undertake ISA accreditation (training provided if not already achieved).
• Apply cyberstalking knowledge and seek cyber technical support on complex cases.
• Manage a caseload of advocacy up to 12 clients
• Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail.
• Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner.
• Respond to contacts from victims, friends, family members, and professionals seeking support or information.
• Make safeguarding referrals and maintain compliance with safeguarding policies.
• Conduct surveys and feedback to assess service impact.
• Maintain accurate, timely, and confidential case records in line with organisational standards.
• Deliver one-off advocacy interventions where appropriate.

Initially office based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office ; 60% home)

How to apply for this role:  

Click here to apply

 

DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the legal right to work in the UK.